ZEN Holiday Rentals
Check the Frequently Asked Questions

We only accept bookings for stays of two nights or longer. However, that is our only  restriction, you are free to arrive and leave on any day of the week. You can check the availability of each of our properties here on our website.

If you are interested in staying longer than a week, please contact us as we may be able to offer you a reduced rate!

It is a very simple process! The first thing to do is to check the properties available on your travel dates here on the website. Once you’ve selected a property you like, check for Rates & Availability directly from the property page and follow the instructions until you reach the payment page to confirm your booking.

We ask for a non-refundable Reservation Deposit in order to secure your property. If you are booking less than 60 days before your arrival then the total cost will be needed to secure the reservation, otherwise we will request the balance of your stay 60 days before you arrive.

The non-refundable Reservation Deposit is 25% of the total Rental price + the Administration fee.

The Reservation Balance paid 60 days prior to your arrival will include the balance of the Rental price, the Damage Waiver fee, the City tax and any optional extras you may add for your stay.

We currently accept payments from all major credit cards via Paypal or by bank transfer directly to our Trust account. For international bank transfer (countries outside the SEPA zone), we recommend www.transferwise.com to avoid international banking and exchange fees.

Once you transfer your deposit and balance payment to us your money is held in a trust account at the Caisse Epargne bank here in France. The funds then stay there until you have left the property. Only then will we have access to it. In the event of a dispute, the money will be held in the trust account until it is resolved.

No, we do not hold a security deposit. Instead we charge a non-refundable Damage Waiver fee.

At ZEN we believe that your money is precious especially while travelling and we do not want to add an extra cost onto your budget.

However, we will ask you for your credit card details on arrival and in the event that damage, breakage or loss of a value greater than 150€ occurs then we will charge your card.

The Damage Waiver fee is a non-refundable fee of 3€ per night (maximum 15€ per stay) that we charge on all bookings. It works like an insurance payment and covers our guests for all minor damage, breakage or loss up to a cost of 150€.

This is for your peace of mind and will avoid us charging your credit card for minor damage that will incur extra bank fees and exchange rate charges.

We would ask that any damage, breakage or loss to the property are reported to the Property Manager immediately so we can assess the cost together.
If you fail to do so, we will estimate the damage ourselves and our decision will be final.

Should you need to cancel your booking for any reason, please be aware that your Reservation Deposit and Administration Fee are non-refundable.

If you request a cancellation your Damage Waiver Fee as well as the City tax will be refunded and any other monies that we have received from you will be returned to you as follows:

50% if cancellation is more than 42 days (6 weeks) before arrival.
30% if cancellation is between 42 days (6 weeks) and 28 days (4 weeks) before arrival.
20% if cancellation between 28 days (4 weeks) and 14 days (2 weeks) before arrival.
No refund if cancellation less than 14 days (2 weeks) before arrival.

For more information please read our Terms & Conditions.

If you need to change your dates or the property you have booked, we will accommodate your new travel plans wherever we can.

Please note that date changes will incur an administrative charge of 30€ if requested more than three months before your arrival. There is a 60€ charge for changes requested less than three months prior to your stay. If you shorten your stay for any reason, no partial refund will be offered.

Changing properties will incur an administration charge of 50€ if requested three months before your stay and 100€ after that point. Unfortunately we cannot facilitate a change of property less than one month before your stay and should a change be necessary our cancellation policy will apply.

For more information please read our Terms & Conditions.